Seattle-based Alaska Airlines is experiencing delays due to a Sprint outage from a cut fiber network cable. The downed network has temporarily shut down the airline's online reservation and check-in system, leading to the delays. The Alaska Airlines website cites an issue in Wisconsin as the source of the outage, however a Sprint spokesperson informed us that a fiber cut in Seattle was the source of the issues. In a statement released to TechCrunch, Sprint said that customers in Minnesota, Washington, and Oregon may encounter problems with both phone and data services.
Sprint network outage leads to delays for Alaska Airlines passengers (update: service restored)
Alaska’s automated system went down at approximately 7:30AM PST, and the company has switched to a manual check-in process until the issue is resolved. A Sprint spokesperson told us “We’re working aggressively to resolve the issue and restore service,” and Alaska Airlines president and CEO Brad Tilden told the Associated Press that he hopes for a full resolution by 5:00PM PST.
Update: Service has been restored within the estimated timeline, and Alaska Airlines operations returning to normal.
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