Sprint is now allowing all customers with Samsung Galaxy Note 7 devices to trade them in for a new smartphone of a different type or from a different manufacturer — even if they’ve got one of Samsung’s newer replacement models. The move comes a day after a supposedly safe replacement Galaxy Note 7 allegedly exploded on a Southwest Airlines flight before takeoff, causing the evacuation of the plane, and sparking an investigation by the US Consumer Product Safety Commission.
Sprint allows owners of replacement Galaxy Note 7 devices to exchange them for any other phone
Sprint is the first network to let all customers exchange the updated Note 7
“If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” a Sprint representative told Recode. Sprint and its competitors have all encouraged customers to exchange their potentially dangerous first-generation Note 7 phones, offering either a refund, or an updated Note 7 device, but Sprint is the first to allow all customers to return the supposedly safe replacement version outside of standard return windows.
Pictures provided to The Verge by Brian Green — the owner of the Note 7 that caught fire on the Southwest plane — indicate that the phone was indeed a replacement model. Samsung had claimed that the updated devices, sent out around the world last month, are safe, but the CPSC has yet to comment. In the meantime, if you’re a worried Sprint customer with a Note 7, now’s your chance to trade it in.
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