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Staring carefully into surveillance camera: “Would you... like... fries with that?”
AI is theoretically a labor-saving tool, but here’s yet another example of a perhaps more immediate use: keeping tabs on workers, in this case so they’ll upsell more customers at fast-food joints. It’s even got a cute name:
Riley, installed at about 100 stores across the country including KFC and Taco Bell franchisees, ingests data including workers’ conversations with customers, and uses AI to detect whether and how often employees have tried to “upsell” (offered add ons or extra toppings), “upsize” (offered a larger size) or tried to sign a customer up for a loyalty program. Employees who make the most suggestions and whose suggestions get converted into sales receive cash bonuses based on a scorecard generated by Hoptix’s AI system.
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