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“This was never about burgers in the first place.”
Former Verge Fellow Ian Carlos Campbell put Carl’s Jr.’s AI drive-thru ordering to the test for Inverse. The AI agent — which might be an actual human! — kept up surprisingly well. But even with the correct number of chicken tenders in his order it proved to be an unsatisfying experience — one that’s blatantly designed to pad out the company’s bottom line.
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