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“If these chatbots are supposed to be magical, why are so many of them dumb as rocks?”
Shira Ovide at The Washington Post got to try Amazon’s shopping chatbot, Rufus. She’s not a fan:
I asked a few similar questions about the best cycling gloves to keep my hands warm in winter. In one search, a pair that the bot recommended were short-fingered cycling gloves intended for warm weather.
Shira never quite figured out what Rufus was thinking, and it led her to the big question: can you believe anything a chatbot tells you, ever, anywhere? And if not, what are we doing here?
Review | We tested Amazon’s new shopping chatbot. It’s not good.
[The Washington Post]
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