Sonos puts the apology for the new app right in the app – Breaking News & Latest Updates 2026
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The Sonos app fiasco: how a great audio brand nearly ruined its reputation

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Nilay Patel
Sonos puts the apology for the new app right in the app.

Can’t think of the last time I opened an app to an apology for how buggy the app is!

A dialog box in the new Sonos app saying the company recognizes the “caused significant problems” and linking to a letter from CEO outlining the steps to improving it.
“Add splash screen apologizing for app” is not a ticket you want on the board, really.
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