Sonos puts the apology for the new app right in the app – Breaking News & Latest Updates 2026
Skip to main content
The homepageThe VergeThe Verge logo.
The homepageThe VergeThe Verge logo.

The Sonos app fiasco: how a great audio brand nearly ruined its reputation

See all Stories

Posted
N
Nilay Patel
Sonos puts the apology for the new app right in the app.

Can’t think of the last time I opened an app to an apology for how buggy the app is!

A dialog box in the new Sonos app saying the company recognizes the “caused significant problems” and linking to a letter from CEO outlining the steps to improving it.
“Add splash screen apologizing for app” is not a ticket you want on the board, really.
Follow topics and authors from this story to see more like this in your personalized homepage feed and to receive email updates.
Comments
Loading comments
Getting the conversation ready...

Most Popular

Most Popular
  1. Microsoft’s Xbox 25th anniversary console comes in translucent green
  2. Dell’s new XPS 14 is better in almost every way
  3. Xbox Games Showcase 2026: All the news and trailers
  4. The Virtual OS Museum lets you relive over 600 operating systems right on your desktop
  5. Here comes new Siri again

More in Sonos

Sonos’s pint-sized Roam 2 speaker is 25 percent off for Memorial DaySonos’s pint-sized Roam 2 speaker is 25 percent off for Memorial Day
You can grab a Sonos Era 100 for $85 off thanks to Sonos’ latest refurb saleYou can grab a Sonos Era 100 for $85 off thanks to Sonos’ latest refurb sale
The Sonos Play and mic-less Era 100 SL are now availableThe Sonos Play and mic-less Era 100 SL are now available
The versatile Play speaker is a great way into the Sonos worldThe versatile Play speaker is a great way into the Sonos world
The Sonos Ace are a hefty 25 percent off for Amazon’s Big Spring SaleThe Sonos Ace are a hefty 25 percent off for Amazon’s Big Spring Sale
The pint-sized Sonos Roam 2 is more than 20 percent off this weekendThe pint-sized Sonos Roam 2 is more than 20 percent off this weekend

Top Stories