In the wake of an investigation into Chevy Volt battery fires, GM is offering to buy back the cars from any customers who are unsatisfied — although it still insists the vehicles are safe as long as the battery is powered down according to proper safety procedures after a serious crash. The buy-back offer is unusual since the National Highway Traffic Safety Administration (NHTSA) hasn’t issued a recall, but GM previously stated that it wants to make sure customers have peace of mind. Earlier this week, the automaker offered a loaner car to any owners concerned with the investigation — an offer that only 34 of the 6,142 Volt owners have accepted, according to Chevy’s Alan Batey. Any customers who want to participate in the buy-back program should contact their dealers. No matter how this ends, GM certainly gets points for bending over backwards to keep customers happy.
GM offers to buy back Chevy Volts from unhappy customers
GM is offering to buy back Chevy Volts from any customers who are unsatisfied — although it still insists the vehicles are safe as long as the battery is powered down according to proper safety procedures after a serious crash.
GM is offering to buy back Chevy Volts from any customers who are unsatisfied — although it still insists the vehicles are safe as long as the battery is powered down according to proper safety procedures after a serious crash.
Update: According to the Wall Street Journal, “around a half dozen owners” have taken GM up on its offer and returned their vehicles.
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