Oculus is resuming shipments of its Quest 2 Elite Strap accessory and extending the warranty after reports of defective straps. As UploadVR reported earlier, the Facebook-owned virtual reality company paused Elite Strap shipments in November, saying a small number of users had reported them snapping after use. Now, it tells Android Central that it’s pinpointed the issue as a “processing inconsistency with some early units,” and the product is going back on sale.
Oculus is shipping the Quest 2 Elite Strap again and extending its warranty after quality issues
A “processing inconsistency” plagued early units
A “processing inconsistency” plagued early units
Photo: Oculus
is a senior tech and policy editor focused on online platforms and free expression. Adi has covered virtual and augmented reality, the history of computing, and more for The Verge since 2011.
Oculus maintains that the Elite Strap problems affect a “very small percentage” of customers. But it’s increasing the standard one-year warranty to a two-year period, during which Oculus will replace broken straps free of charge.
The $49 Elite Strap (and a $129 version with an external battery and carrying case) replaces the standard cloth strap of the Oculus Quest 2 VR headset. It’s a major upgrade that makes the $299 Quest 2 far more comfortable, and since it’s reappeared on the Oculus store and is being restocked elsewhere, it’s apparently a viable option once again.
Update 6:00PM ET: This piece has been updated to reflect the Elite Strap being restocked on the Oculus store.
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