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Southwest’s CEO attempts to explain last month’s meltdown.
In an interview with the NYT, Southwest CEO Bob Jordan blames the wintery weather and an “overwhelming volume” of problems for the mass flight cancellations that left passengers stranded at airports across the country:
You’re trying to solve these problems. And as you’re solving them, you have more problems. More cancels, more problems; more cancels, more problems. We just couldn’t keep up with the volume — volume we’d never seen before.
‘We Just Couldn’t Keep Up With the Volume’
[The New York Times]
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