The Wall Street Journal reports on some customers who experienced delays stretching weeks as they attempted to transfer money from the Goldman Sachs savings account attached to their Apple Card, in amounts from $1,700 to as much as $100,000. (I guess they were really enticed by that 4.15 percent APY.)
After contacting Apple, Goldman Sachs VP Nick Carcaterra responded with the same statement given to the WSJ:
The customer response to the new Savings account for Apple Card users has been excellent and beyond our expectations.
While the vast majority of customers see no delays in transferring their funds, in a limited number of cases, a user may experience a delayed transfer due to processes in place designed to help protect their accounts.
While we would not comment on specific customer interactions, we take our obligation to protect our customers deposits very seriously and work to create a balance between a seamless customer experience and that protection.
