Using chatbots for customer service is going really well – Breaking News & Latest Updates 2026
Skip to main content
The homepageThe VergeThe Verge logo.
The homepageThe VergeThe Verge logo.
Posted
W
Twitter
Wes Davis
Using chatbots for customer service is going really well.

DPD, a package delivery company based in Europe, said it has used AI-powered customer chat “successfully for a number of years,” according to a BBC story yesterday.

But this week a series of screenshots showed the chatbot swearing, insulting DPD, and writing a bad, self-deprecating poem about how useless it was. The company blamed a recent update and disabled the chat to address it, the article said.

Follow topics and authors from this story to see more like this in your personalized homepage feed and to receive email updates.
Comments
Loading comments
Getting the conversation ready...

Most Popular

Most Popular
  1. Apple releases iOS 27 with Siri AI overhaul
  2. The Dell XPS 13 is the first real competitor to the MacBook Neo
  3. The Steam Frame is made for irresponsible hardware nerds like me
  4. Jensen Huang puts Trump on speakerphone onstage to announce robots won’t take over the world
  5. Apple Home’s new security camera features cost as much as $60 a month

More in AI

Meta’s new One subscriptions put a price on social media and AIMeta’s new One subscriptions put a price on social media and AI
This doorbell camera lets a human security guard watch your front doorThis doorbell camera lets a human security guard watch your front door
Is Big Tech’s AI slowdown a safety pact or a cartel?Is Big Tech’s AI slowdown a safety pact or a cartel?
What execs and politicians are saying about slowing down AI developmentWhat execs and politicians are saying about slowing down AI development
Jensen Huang puts Trump on speakerphone onstage to announce robots won’t take over the worldJensen Huang puts Trump on speakerphone onstage to announce robots won’t take over the world
Microsoft says ‘people matter more than AI’ following safety concernsMicrosoft says ‘people matter more than AI’ following safety concerns

Top Stories