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Using chatbots for customer service is going really well.
DPD, a package delivery company based in Europe, said it has used AI-powered customer chat “successfully for a number of years,” according to a BBC story yesterday.
But this week a series of screenshots showed the chatbot swearing, insulting DPD, and writing a bad, self-deprecating poem about how useless it was. The company blamed a recent update and disabled the chat to address it, the article said.
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