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The FCC is reviewing the quality of customer support from internet and phone providers.
FCC Chairwoman Jessica Rosenworcel, in a statement:
We can and should expect consistent, transparent, and helpful customer service from the communications companies that provide so many services that are so vital in our day-to-day lives. No one should get stuck in a doom loop trying to cancel a subscription or just get a human being to help resolve their service problems.
Let’s hope it leads to the eventual removal of those doom loops.
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