Apple announced a new service program to fix iPhone 14 Plus phones that have rear cameras that won’t show a preview.
Some iPhone 14 Plus phones have a camera issue, but Apple may fix it for free
A ‘very small percentage’ of the phones have a rear camera that may not show a preview.
A ‘very small percentage’ of the phones have a rear camera that may not show a preview.
Photo by Allison Johnson / The Verge
is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at Techmeme.
Here’s Apple’s specific definition of the affected phones, according to the service program page:
Apple has determined that the rear camera on a very small percentage of iPhone 14 Plus devices may exhibit no preview. Affected devices were manufactured between April 10, 2023 to April 28, 2024.
If your iPhone 14 Plus is affected — and you can enter your serial number on the program page to see if yours is — Apple says it or an Authorized Service Provider will service your phone for free. If you’ve already paid to have the camera repaired, Apple says to reach out to ask if you can get a refund.
Eligible phones will be covered by this program for three years after they were originally sold.
Apple occasionally launches these types of service programs to offer repairs for its products, like one to fix receivers on iPhone 12 or 12 Pro phones and one to fix AirPods Pro that made crackling or static sounds.
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