Meta updated a note on the top of its Quest support site to say that a “software update issue” has been bricking Quest 2, Quest 3, and Quest 3S headsets. The company writes that while “most” people can now use their headsets normally, it’s “actively working on resolving the issue for all users.”
Meta’s ‘software update issue’ has been breaking Quest headsets for weeks
Meta says it’s working on an update to address ‘bricked’ Quest 2, Quest 3, and Quest 3S headsets, but it isn’t available yet.
Meta says it’s working on an update to address ‘bricked’ Quest 2, Quest 3, and Quest 3S headsets, but it isn’t available yet.
Here is Meta’s full message:
We’ve discovered a software update issue that caused some Quest 2/3/3S headsets to be unresponsive and unable to start up correctly. We are actively working on resolving the issue for all users, but in most cases, you are now able to use your device normally. If you have a device that is still unresponsive, we’re here to help. If you have a Quest 3S, click the button below for next steps. Quest 2 or 3 users, please reach out to us to get support. Thank you for your understanding.
Meta is telling affected Quest 3S owners it will send them a replacement for free — there’s no mention of any downloadable fix on the way.
That Meta is now saying it’s working on a fix “for all users” may be good news for Quest 2 and 3 owners who’ve reported that Meta wouldn’t fix or replace their headsets because they were out of warranty. Some Reddit users say the company has emailed a confirmation that they were getting out-of-warranty service for the issue, and a Meta support forum community manager wrote in an update yesterday that Meta’s customer support “should have new directions on how to support users now.”
Meta posted on December 6th that there were software update issues affecting “some new Quest 3S devices,” but didn’t mention Quest 2 or 3 headsets or what software version was involved, either then or in an earlier version of the new support site message that UploadVR reported this week. The company announced on December 9th that it was rolling out its most recent update, Meta Quest v71, adding features like a revamped virtual desktop display connection method and keyboard passthrough support in virtual environments.
Update December 30th: Added the full message from the top of Meta’s support site and detail about Quest 3S replacements.
Follow topics and authors from this story to see more like this in your personalized homepage feed and to receive email updates.
Most Popular
Most Popular
