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Apple mistakenly told some trade-in customers “we never received your iPhone.”
An overnight email from Apple said the company can’t complete the trade-in process... even though the people getting it, like our reader Kevin, traded in their iPhones last year. Apple has since sent a follow-up message saying, “Please disregard the previous email we sent:”
You recently received an email with incorrect information regarding your Apple Trade-in. Please disregard our email. There are no issues with your order or Apple Trade-in. We apologize for any confusion this caused.
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