Ring camera features are back online following AWS problems

On Monday evening, Amazon Web Services sent a notice about issues in the US-EAST-1 region of its server networks, which supports many of the internet’s services. So far, the only problem we’ve seen that appears to be linked to the issues is an outage affecting Amazon-owned Ring, with owners of the security cameras and doorbells reporting that features like history, events, and Neighbors are unavailable.

At 1:20AM ET, Ring’s status page was updated to announce the incident had been resolved, with a note at the bottom of the page saying the issues had affected Ring.com, Ring Protect (Video Recording), Live Calls (Doorbell Dings & Motions), Video On Demand, and Partner Integration.

The Ring outage began starting at 6:40PM ET on Tuesday. “We are investigating issues with multiple Ring systems impacting things like Live View, Recordings, Timeline, Event History, etc,” said Ring on its incident page.

By 9PM ET, the AWS Health dashboard was updated with more details about what was causing the issues. “Starting at 2:45 PM PDT, a subsystem within Kinesis began to experience increased contention when processing incoming data. While this had limited impact for most customer workloads, it did cause some internal AWS services - including CloudWatch, ECS Fargate, and API Gateway to experience downstream impact.”

Around 64 AWS services were affected according to the AWS Health dashboard. Amazon also says that these issues have been “resolved and all services are operating normally,” but flagged that some impacted Metrics and Logs “may be delayed until they are fully backfilled.”

Update, July 31st: Added additional information about the outage and updated to note the issues have been resolved.