James Vincent
Your next customer service complaint could be handled by ChatGPT.
ChatGPT has sent the web wild with its surprising and eloquent demos — but don’t forget it’s also a business. Forbes reports that ChatGPT will soon be used by customer service automater Ada, which works with companies from Meta to AirAsia. AI is already widely deployed in customer service, so it’s no surprise that ChatGPT’s skills are being recruited, too.
