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Starlink uses Grok’s voice model to handle customer service calls.
Here’s a tidbit in SpaceXSI’s announcement post for Grok Voice 3.0 today:
Starlink call centers use Grok Voice to answer 20,000 customer calls every day across multiple languages. Roughly 70% are resolved with no human in the loop, and one in four sales calls ends in a purchase before the caller hangs up. A single agent built on Grok Voice 3.0 verifies customers, troubleshoots hardware, issues credits, and ships replacement equipment.
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