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AI agents are causing massive headaches for banks.
According to Axios, banks have detected AI agents accessing customer accounts and taking actions, sometimes without clear authorization or instruction. JPMorgan, Citi, Bank of America, and Morgan Stanley have started to restrict or block some third-party access because of it. But more concerning, it seems the banks just don’t know what AI agents are doing or why:
One bank executive told Axios they struggle to differentiate between agents, as well as whether an agent has been authorized by a user or has gone rogue and gained access to a customer account.
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