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The National Eating Disorder Association is replacing its helpline with an AI chatbot.
According to a report from Gizmodo, NEDA fired the employees that run its eating disorder helpline after they successfully unionized. In their place, NEDA says it will start using an AI-powered chatbot, named Tessa, in June.
The union that represents the workers condemns the decision, stating: “A chat bot is no substitute for human empathy, and we believe this decision will cause irreparable harm to the eating disorders community.”
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