Verizon’s wireless network is back online after outage

The first big outage of 2026 has been resolved, with Verizon’s wireless network now back online after experiencing issues yesterday. This follows Verizon customers across the US, including several Verge writers, finding that service was spotty or nonexistent starting at around noon ET on January 14th, with phones switching to SOS Mode and being unable to connect.

In a statement to The Verge, Verizon spokesperson Christina Moon said:

The outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network. For those affected, we will provide account credits. Details will be shared directly with customers. We sincerely apologize for the disruption.

This cell service outage followed a “software issue” that cut off service for many people in August for several hours. Verizon hasn’t explained what caused this latest outage.

At 4:12PM ET yesterday, Verizon’s news account on X said:

Verizon’s team is on the ground actively working to fix today’s service issue that is impacting some customers. We know this is a huge inconvenience, and our top priority is to get you back online and connected as fast as possible. We appreciate your patience while we work to resolve this issue.

On DownDetector, the number of reports fell to about 50,000 at around 3PM ET after peaking with around 175,000 at around 1PM ET, but according to our own testing, as well as other posts on social media, many phones were still offline or only connecting intermittently. As of 12AM ET, these reports have now flatlined and remain stable.

Update, January 14th: Added 4:12PM ET Verizon update.

Update, January 15th: Added resolution update